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SHIPPING POLICY

We are committed to ensuring that our beautifully handcrafted bags and clutches reach you efficiently, safely, and in excellent condition. Our shipping policy is designed to provide clarity and flexibility, catering to the diverse needs of our global customers.

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1. Shipping Services

We partner with trusted global carriers, including DHL, FedEx, UPS, and other reliable logistics providers, to offer competitive and efficient shipping options.

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(a). Economy Service

  • Delivery Time: 5–12 working days.

  • Features: Cost-effective shipping; often avoids additional duties or taxes.

  • Recommended For: Budget-conscious orders with standard timelines.

 

(b). Priority Service

  • Delivery Time: 3–5 working days.

  • Features: Faster delivery through premium services; duties and taxes may apply based on destination regulations.

  • Recommended For: Urgent orders requiring expedited delivery.

 

(c). Air Cargo

  • Delivery Time: 2–5 working days for shipments over 100 kg.

  • Features: Economical for large or heavy shipments; duties and taxes may apply.

  • Recommended For: Bulk and commercial orders needing quick delivery.

 

(d). Sea Cargo

  • Delivery Time: 20–50 days for shipments exceeding 500 kg.

  • Features: Most economical for large-volume orders; duties and taxes may apply.

  • Recommended For: Large-scale orders with flexible timelines.

 

2. Shipping Costs

Shipping costs depend on the following factors:

  • Order volume and weight.

  • Delivery destination.

  • Chosen shipping method.

A detailed shipping estimate will be provided during order confirmation.

 

3. Packaging

We ensure secure, eco-friendly packaging to protect your order during transit. Each item is carefully inspected and packed to meet our high standards.

 

4. Customs, Duties, and Taxes

  • Import duties, taxes, and customs clearance fees are not included in the shipping cost and may vary based on your country's regulations.

  • These charges are the buyer's responsibility, and we recommend checking with your local customs office for details.

 

5. Order Processing Time

  • Orders are processed within 2–5 business days after payment confirmation.

  • Custom or bulk orders may require additional processing time, which will be communicated during the order confirmation.

 

6. Tracking Information

Once your order is shipped, you will receive a tracking number to monitor its progress until delivery.

 

7. Damaged or Lost Shipments

  • In the unlikely event of damage during transit, please notify us within 72 hours of delivery.

  • For lost shipments, we will coordinate with the carrier to resolve the issue and ensure appropriate compensation or replacement.

 

8. Returns Due to Delivery Failure

If an order is returned due to incorrect shipping information provided by the customer or failure to collect the package from customs, the customer will bear the cost of reshipping.

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9. Contact Us

For shipping inquiries or assistance, please contact our customer service team at info@mehrahandicrafts.com.

 

With a focus on reliability, affordability, and transparency, we strive to deliver a seamless shipping experience for every wholesale order. Thank you for choosing Mehra Handicrafts as your trusted partner in artisanal craftsmanship!

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